Shipping policy
Last updated: January 14, 2026
1. Shipping Destinations
Koralia ships to the following regions:
- European Union (EU)
- United States
- United Kingdom
- Canada
- Australia
Orders are not shipped to countries outside these regions. This limitation ensures transparency in delivery times, accurate pricing, and compliance with applicable international trade and transportation regulations.
2. Delivery Timeframes
The total estimated delivery time is up to 15 business days from order confirmation, depending on the destination.
The delivery process consists of two phases:
2.1 Order Processing Time
This includes order verification, customization (if applicable), packaging, and handover to the shipping carrier.
|
Phase |
Estimated Duration |
|
Order preparation |
1–5 business days |
2.2 Shipping Time by Destination
Once the order has been processed and dispatched, shipping times are estimated as follows:
|
Destination |
Estimated Shipping Time* |
|
Spain (mainland) |
1–10 business days |
|
Rest of the European Union |
1–10 business days |
|
United States |
1–10 business days |
|
United Kingdom |
1–10 business days |
|
Canada |
1–10 business days |
|
Australia |
1–10 business days |
*Delivery times may vary depending on the logistics provider, customs clearance (where applicable), and the recipient’s exact location.
However, we guarantee that the total timeframe including both order preparation and shipping will not exceed 15 business days. We are committed to ensuring your package reaches you as efficiently as possible.
3. Shipping Costs
Shipping costs are calculated automatically at checkout based on:
- Destination country
- Weight and volume of the order
Any active promotions, discounts, or free shipping offers will be clearly displayed during the checkout process.
Customs duties, import taxes, or local fees (where applicable for non-EU destinations) are the responsibility of the customer unless otherwise stated.
4. Shipping Issues and Incidents
In the event of delays, damaged items, lost packages, or any other shipping-related issues, customers must contact our customer support team at:
Each case will be reviewed individually and handled in accordance with applicable consumer protection and transport regulations.
5. Legal Information and Right of Withdrawal (EU Customers)
In accordance with European Union regulations, EU customers have the right to withdraw from their purchase within 14 calendar days from receipt of the order, without providing justification.
For detailed procedures, conditions, and exceptions, customers should refer to our Returns Policy.
For customers outside the EU (United States, United Kingdom, Canada, and Australia), return and cancellation rights are governed by the terms outlined in our Returns Policy and applicable local consumer laws.
6. Contact Information
For any additional questions, our customer support team is available at:
Email Address: contact@koraliaa.com
Physical Address: Carrer Julián Ribera 31, 46740, Carcaixent, Valencia, Spain
Phone Number: +34 652 345 373